Manage your account
You change all of this from your account. A new email address is confirmed with a link sent to that new address. Deleting your account is requested from the app, and a person from Weikos handles it.
Step by step
Section titled “Step by step”Open the menu under your photo or initials, at the top right › Account.
- Email: in Access, enter your new email and click Change email. You’ll see Email sent. Open the link sent to the new address within one hour. You’ll see Email updated successfully: from then on you sign in with the new email.
- Password: in Security, enter your current password and the new one twice, and click Change password. You’ll see Password changed successfully. Use at least 8 characters so it also works in the apps.
- Language and time zone: in Preferences › Language and region, choose Language or Timezone. It’s saved as soon as you choose.
- Who sees your profile: in Profile visibility, choose an option. It’s saved as soon as you choose.
- Public profile: you appear in the institutions’ musician search and your public link shows your profile card.
- Private profile: you appear in the search, but your public link doesn’t show your profile card.
- Hidden profile: you don’t appear in the search and your public link doesn’t work.
- Delete your account: you request it from the app. If you don’t use the app, write to us at help@weikos.io from your account’s email.
Tap your profile icon, at the top right › Settings.
- Email: in Access, tap your email, enter the new one and send the verification. Open the link sent to the new address within one hour. It opens in the browser: that’s normal.
- Password: in Security › Change access password, enter your current password and the new one, with at least 8 characters.
- Language and time zone: in Preferences, choose Language or Time zone and save.
- Who sees your profile: tap your profile icon › Profile › eye icon › Privacy › Profile visibility. Choose Public profile, Private profile or Hidden profile and save. They work the same as on the web.
- Delete your account: tap Delete account. You’ll see Request account deletion. Tap Send request: your email app opens with the request for Weikos. Send it.
Tap your profile icon, at the top right › Settings.
- Email: tap your email › Change email, enter the new one and tap Send confirmation. Open the link sent to the new address within one hour. It opens in the browser: that’s normal.
- Password: in Security › Change password, enter your current password and the new one. Use at least 8 characters.
- Language and time zone: in Preferences, choose Language or Time zone and save.
- Who sees your profile: open your profile from the icon at the top right, tap the eye icon › Privacy, choose an option and save. The options work the same as on the web.
- Delete your account: tap Delete account › Send request: your email app opens with the request for Weikos. Send it.
Whichever visibility option you choose, the institutions you already have a contract with can still see your profile card.
After you ask for deletion
Section titled “After you ask for deletion”We confirm that we’ve received your request and delete your account within 30 days at most. Before that, we check whether some data has to be kept because of legal or contractual obligations, such as contracts in force or documents with tax or employment retention periods. If so, we’ll tell you which data is kept and for how long.
If it doesn’t work
Section titled “If it doesn’t work”- The email to change your address doesn’t arrive. It goes to the new address, not the current one: check that inbox and your spam folder. If more than an hour has passed, ask for the change again.
- You don’t know your current password. You can’t change it from your account: sign out and create a new one as explained in Get back into your account.
- Face ID or your fingerprint stop working after you change your email or password. Sign in once by typing your email and password: the app saves the new details.
- No email opens when you ask for your account to be deleted. This happens if you don’t have an email app set up on your phone. Write to us at help@weikos.io from your account’s email and tell us you want it deleted.
What your institution decides
Section titled “What your institution decides”We will never ask you for your password or bank details by email. If you receive a message asking for them on behalf of Weikos, don’t reply and write to us at help@weikos.io.